Vine Notes: Data dispel wine direct-sales myths, Part 1

What we expose in this the first of two articles is the truth behind what is really driving direct-to-consumer (DTC) sales, specifically sales made with direct customer interactions over the telephone. VinoPro has compiled data from more than $8 million worth of direct-to-consumer sales made for its strategic partners from Jan 1--Dec. 31, 2012. This... View Article

Visiting Wineries is All About the Experience

Written by Jeff Cope Everybody who comes out of a winery either has had a good or bad experience. The experience the customer has will determine if they come back to that winery and what they tell their friends about the winery. Customers can sometimes be responsible for their own experience, but often the winery... View Article

Set the Stage For a Successful Season!

It’s that time again…. the curtain is about to rise on another busy summer season. Wine lovers are planning their summer trips and winery destinations are top of the list! Will you be ready for your curtain call? Are all your roles filled, the right actors in place and the stage set for a successful... View Article

Are You Buying or Selling?

How do you view your direct to consumer business? Are you in the business of buying loyal customers or selling wine? The two aren’t mutually exclusive, but the truth is that most wineries are more focused on selling a bottle of wine and less focused on capturing customer data. If you aren’t capturing customer data... View Article

New Year, New Goals!

It’s that time again. According to Statistic Brain, 45% of Americans will make New Year’s resolutions and only 46% of us will still be focused on those resolutions after 6 months. And to make matters worse, only 14% of those over 50 will achieve their annual goal, as compared to 39% of those in... View Article

Are Wine Industry Events a Good Investment?

It’s that time of the year. Most wineries are considering their 2015 calendar and one of the biggest decisions will be whether to participate in industry events. We are often asked whether wine industry events are a good investment. We’re referring to the events sponsored by local wine associations, winegrowers associations, etc…. Most of our... View Article

Election Day, Every Day: Win Your Customers' Vote by Keeping Choices Simple

As you leave the local elementary school sporting the “I Voted!” sticker, consider how easy or complicated the process was for you. Were there complicated and poorly written initiatives? A uninspiring line-up of candidates? A confusing ballot card or, God forbid, hanging chads? Your customers vote every time they visit you online. They vote whether... View Article

How Much Should Wine Tastings Cost?

I have visited a lot of Texas wineries. Okay, really a lot. The one thing I have learned during my travels is every winery is different as to how much a wine tasting costs, how many wines are offered to taste, and if there is any food offered. I have had new wineries even ask... View Article

Make the Call!

Time for a 4th quarter quiz… Which direct to consumer channel has the highest order rate? If you want to get the highest percentage of orders, how should you contact your club members and best buyers? You might be surprised to learn that outbound phone calls yield the highest order response rate – the average... View Article

Overcoming Customer Objections to Joining Your Wine Club

We know you have heard an array customer questions, complaints and opinions about wine in your tasting room. We applaud your patience and straight face in such situations! These may be amusing after-work stories, but not so funny when they cut into your sales, and sometimes your paycheck. Here are some common customer concerns to... View Article