Our online trainings are all conducted virtually, making it easy for your tasting room hosts and managers. No travel, just online learning with our industry certified trainer, Susie Tucker!

Each attendee will need their own computer or iPad that has a webcam and microphone. These are interactive trainings with hosts and managers from all regions.

January 2020 Schedule of Online Training:

5 Star Guest Experience Training

Luxury is defined as a heightened sense of pleasure not found in everyday life. How can your winery deliver this to each guest?

Date: Wednesday, January 8, 2020
Time: 9am – 12pm (PT)
Where: Online with Susie

Learn how to establish a 5-Star service model for your winery by:

  • Learning what the guest values from the guest’s perspective
  • Understanding that luxury is relative: It’s not about the service, it’s about the delivery
  • Discovering more about the importance of consistency
  • Understanding your target audience
  • Learning how/what to measure…what gets measured gets managed

“Converting Guests to Wine Club Members”

Wine Club Members are the “bread and butter” for your winery! Let’s learn how to get more of them!

Date: Tuesday, January 21, 2020
Time: 9am – 12pm (PT)
Where: Online with Susie

This training is for you if:

  • You want creative ideas & techniques of ways to offer the wine club to your guests
  • You have difficulty connecting your wine club (benefits & events) to your guest’s interests
  • You are focused on gaining more wine club members at your winery
  • You don’t have time to travel for training but you still want to attend ‘in person’